Job Name

Customer Support Engineer II

Company name

Fivetern

Location

Kolkata, Mumbai, New Delhi, Hyderabad/Secunderabad, Pune, Chennai, Bangalore/Bengaluru

Experience

1 - 4 years

Schedule

Day shift

Skill

·        Unix

·        Networking

·        Medical insurance

·        Troubleshooting

·        microsoft

·        Oracle

Description

·        Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, impending escalations and case resolution.

·        Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)

·        Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents.

·        Develop, tests and document workarounds for product tickets reported

·        Communicate with engineering to report and investigate customer issues

·        Contribute solutions to the knowledgebase

·        Collaborate and provide guidance, and training to other team members

·        Collaborate with teammates on technical and non-technical projects.

Link

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