Company: Trigent Software
Position: Customer Support US Voice
Experience: 0 years (Fresher)
Salary: 2.75-3.5 Lacs P.A. (Approx. 25K CTC per month)
Location: Mumbai, Navi Mumbai, Bangalore
Employment Type: Full Time, Permanent
Industry: BPO / Call Centre
Department: Customer Success, Service & Operations
Role Category: Voice / Blended

Responsibilities:

1. Outbound Calling:
   • Call candidates to encourage them to complete job applications.
   • Schedule or reschedule the first day of work for employees and provide necessary information.
2. Application Review:
   • Ensure application forms are correctly filled out.
3. Inbound Call Handling:
   • Resolve candidates' queries over calls, email, and text.
4. Ticketing System:
   • Manage queries through a ticketing platform like ServiceNow (advantageous but not mandatory).
5. Customer Experience:
   • Maintain a quality score of 90% and above.
   • Escalate complex issues as necessary.
6. Process Improvement:
   • Suggest ideas to enhance efficiency, accuracy, and controls.
7. Team Activities:
   • Participate in team-building activities.
8. Data Security:
   • Ensure the confidentiality and security of client data.

Qualifications:

• Education: Any Graduate; freshers can apply.
• Skills:
  • Excellent communication skills.
  • Preferred skills include outbound calling, customer support, BPO experience, handling inbound calls, customer service, and knowledge of international voice processes.

Application Process:

• Contact: For more details, candidates can call or WhatsApp Gayathri at 8073564703.

Additional Notes:

• Applicants: The job has received 111 applications.
• Post Date: The job was posted 6 days ago.
• Openings: There is 1 opening for this role.

Key Takeaways:

• Work Environment: The job requires working from the office.
• Target Audience: Fresh graduates with good communication skills looking to start their career in customer support within an international BPO setup.
• Advancement Opportunities: Potential for process improvement and participation in team-building activities suggests a supportive and dynamic work environment.

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