Organization:

FIND is accelerating equitable access to reliable diagnosis around the world. We are working to close critical testing gaps that leave people at risk from preventable and treatable illnesses, enable effective disease surveillance, and build sustainable, resilient health systems. In partnership with WHO, other global health agencies and the G20/G7, we are driving progress towards global health security and universal health coverage. We are a WHO Collaborating Centre for Laboratory Strengthening and Diagnostic Technology Evaluation.

For more information, please visit www.finddx.org

Job Summary:

The Assistant Manager- IT is responsible for providing technical support and assistance to the IT team and the end users. The individual will be responsible for troubleshooting, maintaining, and repairing hardware, software, and network systems. In addition, the Assistant Manager- IT will assist with the implementation of IT projects and provide training and support to end users.

Your Goals, Responsibilities and Key Activities:

Provide technical support to end-users for hardware, software, and network issues.

Troubleshoot and resolve issues related to computer hardware and software, network connectivity, and security.

Install, configure, and maintain computer hardware and software, including servers, workstations, printers, and other peripherals.

Assist with the implementation of IT projects and initiatives.

Provide training and support to end-users on the use of hardware, software, and network systems.

Maintain an inventory of all IT equipment and software.

Monitor and maintain network and system security, including backups and virus protection.

Assist with the creation and maintenance of IT documentation and procedures.

Participate in meetings and provide input on IT-related issues.

Managing end user support for Office 365 services: - Outlook, MS Teams, One drive, SharePoint

Required experience and qualifications:

BCA / B Tech or equivalent

Diploma in computer science engineering or equivalent required; Associate degree in IT or related field preferred.

Minimum 5 years of experience in technical support or IT-related field preferred.

Preference shall be given to the candidates from development sector

Knowledge of computer hardware and software, network systems, and security.

Excellent problem-solving and troubleshooting skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Ability to manage multiple tasks and priorities.

Experience with Microsoft Office, Windows OS, and other commonly used software applications.

Experience troubleshooting Office 365 services, including Outlook, Exchange, and Microsoft Team

Nature of Appointment:

The selected candidate shall be on a fixed term employment contract for one year and shall be renewed depending upon the requirements of the role and satisfactory performance.

Compensation offered:

The gross remuneration budgeted for the position shall be commensurate with the qualifications, relevant experience, pay parity and interview performance of the selected candidate.

Deadline to send your application: Please apply through the link below latest by 26th July 2023.

https://finddx.intranet.digital/external/en/jobs/39bd0a29-660d-49e7-81e6-95aa7ba4d8b0

(But don’t wait until the deadline! We will start screening right away and if we find theright person, we will stop searching.)

Please note that only applicants meeting the profile requirements will be personally contacted.